Senior Analyst CRM Applications (m/w/d)

Our flexible, diverse, and casual work environment stimulates change and creates a motivating environment with highly efficient people. As part of our team, you will be an integral part of creating and supporting our products. ADVA’s products are the building blocks for tomorrow’s networks, enabling the transport of increasing amounts of data across the globe. From access to the metro core, to the long haul, we create intelligent, software-automated solutions that will provide future generations with networks that can scale to meet increasing bandwidth demands. Come be a part of the world’s most cutting-edge innovative solutions and products, from design to implementation.

With a diverse team spread across the globe, we have developed a culture that embraces creativity and seeks innovation in every aspect of what we do. At ADVA, we believe in our TEAM members and work hard to ensure that every voice is always heard.

ADVA is dedicated to the health and well-being of our employees, therefore, a series of comprehensive, quality wellness programs are available to all employees. In addition to receiving an equitable salary and having an equal opportunity for professional development and advancement, as an ADVA employee, you may be eligible to enjoy other health benefits and perks, which will enhance your job satisfaction. We have designed our work and life programs around our employees because we know that they spend the majority of their life at work.

We are currently looking for a highly motivated Senior Analyst CRM Applications (M/F/D) to join our Customer Centric Applications team in Meiningen or Berlin, Germany. If you want to be a part of our growing company that is driven by innovation and is focused on building a future together with our employees, consider applying.

Your activity:

  • Create functional and technical designs in coordination with the Customer Centric Application area
  • Conduct feasibility analyses, cost estimates and gap analyses
  • Implement requirements using the Salesforce. com standard
  • Take over responsibility as a central point of contact in the Customer Centric Application area for existing and new ADVA solutions in the Service Cloud
  • Evaluate third-party software (Salesforce Apps from the Appexchange)
  • Plan and coordinate the implementation of cross-application requirements e. g. SAP, Business Objects or Oracle Agile
  • Manage projects and sub-projects
  • Accept responsibility for the continuous development of the CRM solution
  • Support tests and training
  • Manage external consultants who may assist in the implementation of the solution

Your profile:

  • Degree in Computer Sciences / Business Informatics or comparable completed vocational training
  • At least 5 years of professional and project experience in Salesforce. com with a focus on service processes
  • Profound experience in service application and business processes, combined with in-depth knowledge of CRM mapping
  • Experience in project management (PMI, Scrum)
  • Independent and structured way of working
  • Very good communication skills
  • Very good written and spoken English language skills
  • Knowledge of databases; Java-based programming languages, middleware (e. g. BizTalk) and reporting (e. g. Tableau) are advantageous
  • 10% willingness to travel


  • Possibility to work in an international, multicultural environment
  • Strong team-oriented and friendly work culture
  • Flexible working hours model
  • Internal training program „ADVA University“
  • Fitness-, travel cost- and kindergarten allowance as well as drinks and fruits for free 
  • Employee discounts e. g. for events and branded products
  • Awarding for implementing new ideas via the internal Global Idea Bank

More Information

ADVA Optical Networking SE
Justus-von-Liebig-Straße 7
12489 Berlin

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ADVA Optical Networking SE
Justus-von-Liebig-Straße 7
12489 Berlin